Terms & Conditions
§ 1 Scope & Contracting Party
1. These General Terms and Conditions apply to all contracts for the rental of rooms for accommodation purposes as well as to all related services and deliveries provided by the hotel.
2. The contracting party is Dalt Muntanya SL, Carretera Bunyola–Orient km 10, 07349 Orient, Balearic Islands, Spain, CIF B06940233.
3. The name Hotel Nou Dalt Muntanya is used exclusively as a brand and operating name.
4. Deviating terms and conditions of the guest shall not apply unless expressly confirmed in writing by the hotel.
5. The hotel is subject to the applicable tourism regulations of the Autonomous Community of the Balearic Islands.
§ 2 Type of Establishment and Use
1. The establishment is operated as a hotel / finca hotel.
2. It is a quiet hotel with families, focused on retreat and nature.
3. The rooms are intended exclusively for accommodation purposes.
4. Parties, events, celebrations or similar gatherings are not permitted.
5. Subletting or transferring rooms to third parties is prohibited.
§ 3 Conclusion of Contract, Booking & Prices
1. The accommodation contract is concluded upon confirmation of the booking by the hotel.
2. All prices are inclusive of statutory taxes.
3. A legally required tourist tax (Impuesto de Turismo Sostenible) shall be charged separately where applicable.
4. Changes to taxes or levies due to legislative amendments remain reserved.
5. The hotel is entitled to request a credit card as a booking and security guarantee.
§ 4 Arrival, Check-in, Registration Requirements & Chekin
1. Regular check-in is possible from 4:00 p.m.
2. The reception desk is staffed daily until 7:00 p.m.
3. Check-in outside reception hours is only possible if the legally required registration process (Chekin) has been fully completed and confirmed prior to arrival.
4. In accordance with Spanish law, all guests – including children – must provide the following information:
- Passport or ID card (copy/scan)
- Full residential address
- Date of birth
- Mobile phone number
- Email address
- Credit card
5. Check-in is not possible without complete and verified data.
6. In such cases, no refund shall be granted.
§ 5 Stay, Quiet Hours & House Rules
1. Quiet hours apply daily from 10:00 p.m. to 7:00 a.m. and cover the entire hotel, including outdoor areas, terraces and balconies.
2. Guests may remain in the restaurant after 10:00 p.m.; however, no music is permitted after 12:00 midnight, and only quiet conversation is allowed.
3. Upon leaving the restaurant, quiet hours apply immediately throughout the hotel.
4. In the event of violations, the hotel is entitled to:
- issue verbal or written warnings,
- terminate the stay with immediate effect,
- without any refund.5. The hotel exercises its house rights and may deny access or remove persons from the premises in the event of violations of these GTC, security risks or breaches of law.
§ 6 Restaurant Es Freu
1. The restaurant is also open to external guests.
2. There are 1–2 variable closing days per week, depending on season, weather conditions or operational requirements.
3. There is no entitlement to daily opening.
4. Opening hours may be changed at short notice.
5. Table reservations are recommended.
6. In the event of no-show or short-notice cancellation, the restaurant reserves the right to charge a fee.
7. Allergies and intolerances must be communicated prior to ordering. No liability is assumed for allergies not disclosed.
§ 7 Non-Smoking Hotel
1. The hotel is a strictly non-smoking establishment
2. Smoking is prohibited in all rooms, indoor areas, terraces and balconies.
3. Smoking is permitted exclusively in the designated smoking area at the parking area.
4. In the event of violation, a contractual penalty of €500 shall be charged, plus:
- costs for special cleaning,
- costs for non-rentable nights.
5. Guests are liable for triggered smoke alarms, fire brigade deployments and any fire or property damage.
§ 8 Parking & Vehicles
1. Parking spaces are available free of charge and subject to availability.
2. There is no entitlement to a specific or reserved parking space.
3. The hotel assumes no liability for theft, vandalism, damage caused by third parties or force majeure events.
4. Parking of motorhomes, buses or large commercial vehicles is not permitted.
§ 9 Public Areas & Swimming Pool
1. All public areas are used at the guest’s own risk.
2. The swimming pool is open from 9:00 a.m. to 8:00 p.m., seasonally from early May to late October and subject to weather conditions.
3. No lifeguard on duty.
4. The pool is not suitable for non-swimmers.
5. Children may only use the pool under parental supervision.
6. Diving or jumping into the pool is prohibited.
7. Glass objects are not permitted in the pool area.
8. Pets are not allowed in the pool area.
§ 10 Pets
1. Pets are generally not permitted.
2. Exceptions are only possible with prior explicit approval by the hotel.
3. Only small dogs (cabin-size) are permitted.
4. A maximum of two pets in the entire hotel at the same time is allowed.
5. Cleaning fee: €80 per stay.
6. Pets are not permitted in common areas or the pool area; they are allowed in the restaurant provided other guests are not disturbed.
7. Pets must be kept on a leash throughout the hotel premises.
8. Guests are fully liable for damage, soiling, noise disturbance and any resulting loss of rental income.
§ 11 Liability
1. The hotel is liable only in cases of intent or gross negligence.
2. In cases of slight negligence, liability exists only for breach of essential contractual obligations and is limited toforeseeable damages typical for the contract.
3. No liability is assumed for personal belongings, valuables, vehicles, luggage or sports equipment, unless liability is mandatory by law.
4. In-room safes are used at the guest’s own risk.
5. No liability is assumed for force majeure, official orders, power or water outages, road works, diversions, travel restrictions, epidemics or pandemics.
§ 12 Guest Obligations, Due Care & Sustainability
1. Rooms and facilities must be treated with due care; any damage must be compensated by the guest.
2. Rooms may only be occupied by the booked and registered number of persons. Visitors or additional overnight guests are not permitted without prior approval. In the event of violation: additional charges per person/night or immediate termination of the stay without refund.
3. Food must not be stored openly in rooms; the preparation of hot meals is prohibited. Guests are liable for pest infestation, special cleaning and pest control measures caused by their conduct.
4. Hotel linen must be treated with care. Non-removable stains (e.g. blood, make-up, hair dye, oils) will be charged at replacement value.
5. The hotel assumes no liability for the cleaning of guest laundry, including damage, discoloration, shrinkage or loss.
6. Hanging laundry or textiles out of windows, over balconies or railings is prohibited.
7. Appropriate clothing is required throughout the hotel. In particular, entering the restaurant or bar area without upper-body clothing is not permitted. Suitable footwear is recommended to prevent injuries.
8. Forgotten or lost items will not be shipped by the hotel. Collection and transport must be organised by the guest.
9. Due to seasonal water scarcity on Mallorca, guests are requested to use water responsibly; measures may be taken in cases of clearly abusive use.
10. When leaving the room, air-conditioning units, heating systems and electrical appliances must be switched off in the interest of sustainability.
§ 13 Data Protection
The data protection policy published on the hotel website applies. Personal data are processed exclusively for booking purposes, compliance with legal registration requirements (including Chekin) and billing.
§ 14 Right of Withdrawal
In accordance with EU law, no right of withdrawal applies to accommodation contracts.
§ 15 Final Provisions
1. Spanish law shall apply.
2. The place of jurisdiction, insofar as legally permissible, is the registered office of Dalt Muntanya SL.
3. These GTC are provided in German, English and Spanish; all language versions are identical in content and legally equivalent.
4. Should any provision be invalid, the remainder of the contract shall remain unaffected (severability clause).
5. There are no side agreements; amendments require written form.